Questions, answered
No fine print. If it's not here, ask us and a real person will reply.
For locticians
Thinking about moving your book here, or just getting set up? Start with these.
What does it cost?
Starter is free forever: your own booking link, up to 25 bookings a month, deposits, tips, checkout, and email reminders. Pro is $29/month and Elite is $79/month, with unlimited bookings, text credits, and more. Card processing is covered by Majistic Locs on every plan.
Do you take a cut of my bookings?
Not on your own clients. Ever. The only fee is a one-time referral fee on the first booking from a brand-new client who found you through the Majistic directory: 20% on Starter, 10% on Pro, 0% on Elite. After that first visit, that client is yours and you keep 100%.
How is this different from StyleSeat?
As of fall 2026, StyleSeat's published pricing is $35/month, up to 30% of a new client's first visit, and a $2.35 fee on every booking that comes out of your client's pocket. Here your clients pay no booking fee, you pay nothing on clients you bring, and the referral fee only applies to clients we introduced.
Can I bring my client list over?
Yes. Export your clients from StyleSeat, Booksy, Vagaro, Square, GlossGenius, or any spreadsheet as a CSV, then go to Dashboard → Import Client List. We clean it up and add everyone as a pending invite. You choose when to send the invites by email or text, and each one links straight to your booking page.
How do deposits work?
You set the deposit percent in Policies (30% is the default). Clients pay it when they book, it goes to your Stripe account, and the balance is collected at the appointment: by card on file, or you can record cash, Zelle, or Cash App. Clients can add a tip at booking or at checkout.
What happens when a client cancels late or doesn't show?
You set the rules in Policies. Cancellations use three tiers by how close to the appointment they cancel (for example: free with 48 hours' notice, 50% of the deposit inside 24 hours, 100% after that). No-shows are charged a percent of the service price: the deposit is kept and the rest is charged to the card they booked with. You see exactly what went through the moment you mark it.
When do I get paid?
Deposits and payments land in your Stripe account as they happen and pay out to your bank on Stripe's standard schedule, typically two business days once your account is established (the first payout can take a bit longer). Dashboard → Earnings & Payouts shows what you've made, what's clearing, and every bank payout. The Stripe button there opens your bank and payout settings.
Will my clients get reminders?
Every plan sends email confirmations and reminders automatically. Text reminders and alerts use text credits, which come with Pro and Elite. Clients choose to receive texts when they book, so you're never sending to anyone who didn't ask.
Can I pause new clients without losing my regulars?
Yes. Turn off Accepting New Clients in Settings. You disappear from the directory and your booking link closes to strangers, but anyone who has booked you before can still book.
I work out of two locations. Does that work?
Yes, on Elite, which includes up to three locations. Add each one under Dashboard → Locations and assign days of the week to it. Clients see the right address for the day they pick, and confirmations include it.
Why isn't my profile showing up yet?
New profiles go live once they're complete: verified, a business name, at least five services, at least ten portfolio photos, your hours, and Stripe connected for payouts. Your dashboard shows exactly what's left. Until then you can preview your page but clients can't find or book it.
For clients
Booking your loctician through Majistic Locs, step by step.
How does booking work?
Pick your loctician, choose a service and time, and pay the deposit to lock it in. The rest is paid at your appointment. You'll get a confirmation by email, plus a text if you opted in, and a reminder before your visit.
Is there a booking fee?
No. You pay the price your loctician lists and nothing extra. If you'd like to tip, you can add it when you book or at checkout.
What if I need to cancel or reschedule?
Each loctician sets their own policy, and you'll see it before you pay the deposit. Cancel or reschedule from your dashboard. Cancel with enough notice and your deposit comes back; cancel late and part of it may be kept as a fee, exactly as the policy you agreed to says.
What happens if I miss my appointment?
Your loctician held that time for you, so their no-show policy applies: a percent of the service price, with your deposit counting toward it and the rest charged to the card you booked with. You'll get an email explaining what was charged.
Is my card saved?
Your card is stored securely by Stripe, never by us. It's used for your deposit, and with your agreement at booking, for the balance, any no-show fee, and tips. You can manage saved cards from your dashboard.
How do I get text reminders?
Enter your mobile number and check the text box when you sign up or book. Reply STOP any time to turn them off.
Can I leave a review?
Yes. After your appointment you can rate and review your loctician from your dashboard. Reviews are tied to real bookings, so they're from real clients.